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Support & FAQ

Account Privacy

We strictly protect your account and personal information in accordance with privacy policies. All data is used only for order processing, after-sales service and business communication, and will not be disclosed to third parties without your consent.

Support Specialist

Our support team provides professional and timely assistance for orders, products, logistics and after-sales issues. We reply within 1 hour during working hours to ensure efficient problem solving.

Seller Standards

We adhere to high standards of product quality, delivery time and after-sales service. All products undergo strict quality inspection before shipment to ensure stable performance and reliable quality.

faq

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You can check real-time production progress, container schedule and logistics updates at any time. We will send production photos, loading videos and shipping notifications to you by email regularly.

We support 30% T/T deposit, 70% balance before shipment. Also accept Alibaba Trade Assurance to fully protect your order funds and transaction safety.

We provide full OEM & ODM customized service. You can freely adjust furniture size, fabric color, wood material and style according to your project requirements.

All shipping costs and fee details will be clearly quoted before ordering. There will be no unexpected surcharges. We support EXW, FOB, CIF, DDP multiple international trade terms.

Reasonable MOQ for wholesale furniture. Mass custom orders usually take 7-15 working days for production, depending on product quantity and customized requirements.

Every piece of furniture will undergo strict multi-process quality inspection before delivery. We provide detailed quality inspection reports and whole-process after-sales warranty service.

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